See below for how curbside pickups work! We have also included several frequently asked questions that may help you prepare for your exciting journey to pick up your Scout & Molly's order.
Frequently Asked Questions
Q: How soon can I pick up my package?
A: We, of all people, understand the urgency of fashion! It is always a good idea to wait for the order confirmation before going to pick up your order. We do need some time to assemble your order and sometimes we need additional time to transport between store locations. So, sometimes it is within an hour...and sometimes it can be up to 48 hours.
Q: Should I call once I place the order?
A: We will contact you once we have confirmed the order and location pickups. BUT we always love to hear from you so feel free to call us with any questions.
Q: Can I expedite an order?
A: We aim to please, so please let us know if there is a level of urgency needed. We will do what we can to exceed your expectations. You can note this in the comment field of your order or just call/email us.
Q: I have placed an order but won't be able to pick it up for several days. Is this a problem?
A: No problem. Your order has been secured, and we will gladly keep it company until you are able to pick it up.
Q: Do I have to come in or will you come out to us?
A: At both of our locations, we have curbside pick up parking right in front of our store. You can stay in your car and call us ... and we will run it out (literally, at times) to you. You are also very welcome to come into the store to pick it up as well!
Q: I am outside ready for my pick up but no one is answering the store phone.
A: Whoops! We are sorry. We may be on the other line, helping another customer or giving a cookie to on of our four-legged friends. Check out our Instagram for a bit and then call us back - we will definitely get to you! Feel free to call us with a heads-up before you leave home ... that way, we can keep an eye out for you.
Q: If my dog is in the car with me, can he/she get a cookie?
A: Ahhh, yea! Just let us know ... and we will definitely run out to see you two with a cookie!